Quality Yacht Service, Parts & New Boat Commissioning

Standard Warranty Procedures

1. 1. Potential warranty claim arises.
2. 2. Owner/customer fills out the warranty form on BYS website under the Service tab.
3. 3. BYS receives form and submits to Jeanneau for approval within 48 hours of receipt.
4. 4. In some instances, Jeanneau will advise either we or owner contact Yanmar and or Raymarine (for example) for a more immediate repair from the local and closest authorized Yanmar and/or Raymarine service center.
5. 5. Jeanneau will advise if warranty is approved or denied usually within two weeks of warranty submission. If approved, owner/customer will be advised by BYS such that parts and or service will be done by BYS service staff or a BYS approved service provider and the timing thereof. If denied, BYS will advise of alternatives and discuss why denied to determine if more information is required to convince Jeanneau to accept warranty claim.
6. 6. If this warranty is an emergency issue, owner/customer may elect to have repairs done at any time at your discretion. This is your boat and final decisions and timing thereof are ultimately at your discretion and determination. If customer/owner elects to have any failures fixed prior to step two above, we will then submit the invoices for said repairs to Jeanneau for approval and reimbursement to owner/customer. The Jeanneau warranty is contingent upon following the procedures above and they reserve the right to deny a warranty claim if there is not good faith effort by customer/owner to abide by such.

This process takes time, especially during peak season. Due to chain supply issues, there are delays from factories in shipping and confirmation of orders. We have no control over this. However, we will do our best to assist you in a timely manner. Thank you for your patience.

PICTURES OF PARTS REQUIRED RECEIVE 100% OF OUR ATTENTION. ORDERED PARTS WITHOUT PICS ARE DIFFICULT TO PROCESS.